Dealing with Difficult People

Dealing with Difficult People


Total Run Time: 1 hr

Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. Next time, be prepared. In this 60-minute DVD, you'll look at what bugs you, who you are and why you respond the way you do, how to make new changes stick, where to stand your ground, and when to walk away.

You'll learn how to:

  1. Get a grip on your own anger and strong emotions
  2. Be more assertive
  3. Defuse a volatile situation before it occurs
  4. Develop the confidence to speak up-and the wisdom to quiet down

Discover time-tested techniques and strategies for defusing volatile situations and bringing out the best in people.


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Spend an hour with Dawn in the Dealing with Difficult People tutorial, and you’ll know exactly what to say and do to defuse volatile situations and bring out the best in people, no matter how difficult they are.

Sample clip

Course outline

Part 1: Pinpointing Your Triggers
Part 2: Culture, Upbringing and Personality: Your Responses to Difficult Circumstances
Part 3: Techniques for Defusing Difficult People and Challenging Situations
Part 4: What to Do and Say to De-escalate Volatile people and Situations

Presenter Info

Dawn Jones

Dawn Jones has had an exemplary career as a high-powered professional. She is an international speaker, corporate trainer and business leader. After more than 20 years of corporate and entrepreneurial experience, she knows the secrets to success inside out.

As a professional speaker, Dawn is passionate about helping people reach their goals and live their dreams; as well as helping them discover the essentials of communicating for results, building self-esteem, and unlocking their paths to success.

Dawn has trained people around the world from America to Australia to Africa on how to pinpoint, recognize and resolve people and personality issues within projects and processes.

Her fast-paced delivery, sprinkled with impacting stories and anecdotes, makes her one of the most stimulating and sought-after speakers in her specialty areas.