Total Run Time: 1 hr
Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. Next time, be prepared. In this 60-minute DVD, you'll look at what bugs you, who you are and why you respond the way you do, how to make new changes stick, where to stand your ground, and when to walk away.
You'll learn how to:
- Get a grip on your own anger and strong emotions
- Be more assertive
- Defuse a volatile situation before it occurs
- Develop the confidence to speak up-and the wisdom to quiet down
Discover time-tested techniques and strategies for defusing volatile situations and bringing out the best in people.
This title is available in the
Total Training All-Access library.