Your right to privacy is important to us

Total Training respects your privacy. This Online Privacy Statement is made available to you in order to make you aware of how Total Training collects and uses identifying information for individuals who visit Total Training’s Web site. Total Training is committed to taking reasonable steps to protect information provided to us. From time to time, we may use information provided to us to better serve our customer’s needs. This Statement explains what information is collected, how it is collected, how it may be used, and how you can take steps to safeguard your interests.

When you visit www.totaltraining.com, place an order directly from Total Training, or request to be placed on our mailing list; whether online, by phone; or in person, or if you participate in a contest, promotion or survey, the company may collect information from you, such as your name, email and postal addresses, and phone and numbers.

Total Training.
ONLINE PRIVACY POLICY
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This Privacy Policy discloses the privacy practices for the Total Training. site and various related services (together referred to as the “site”). Total Training., the provider of the site (referred to as “us ” or “we”), is committed to protecting your privacy online. Please read the information below to learn the following regarding your use of this site.

YOU ACKNOWLEDGE THAT THIS PRIVACY POLICY IS PART OF OUR SITE TERMS OF USE, AND BY ACCESSING OR USING OUR SITE, YOU AGREE TO BE BOUND BY ALL OF ITS TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT ACCESS OR USE THIS SITE.

We reserve the right to change this Privacy Policy at any time. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, issuing an email to the email address listed by registered users and posting the revised Policy on this page. You acknowledge and agree that it is your responsibility to maintain a valid email address as a registered user, review this site and this Policy periodically and to be aware of any modifications. Your continued use of the site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by the modified Policy.

1. Types of Information Collected. In order to better provide you with our numerous services, we collect two types of information about our users: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.

1.1 Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this site, such as registering for a membership, ordering a product or service, submiTTng content and/or posting content in discussion forums or other public areas, entering a contest or sweepstakes, filling out a survey, or sending us feedback, we may ask you to provide certain information about yourself by filling out and submiTTng an online form. It is completely optional for you to elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), email address, employer, job title and department, telephone and facsimile numbers, and other personal identifying information. When ordering products or services on the site, you may be asked to provide a credit card number. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

1.2 Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet.

2. Collection Methods and Use of Information

2.2 We do not collect any Personally Identifiable Information about you unless you voluntarily provide it to us. You provide certain Personally Identifiable Information to us when you (a) register for our services and register your email address with us; (b) enter sweepstakes or contests sponsored by us or one of our partners; (c) sign up for special offers from selected third parties; (d) send email messages, submit forms or transmit other information by telephone or letter; or (e) submit your credit card or other payment information when ordering and purchasing products and services on our site. We may also collect information from you at other points on our site that state that such information is being collected.

2.3 In addition, we may also collect, or our third party ad server and/or content server may collect, certain Non-Personally Identifiable Information. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information. Our third party ad servers will also provide us with summary, but not individual, reports that will tell us how many ads were presented and clicked upon at out site.

2.4 We will primarily use your Personally Identifiable Information to provide our services to you, as required by our agreements with you. We will also use Personally Identifiable Information to enhance the operation of our site, fill orders, improve our marketing and promotional efforts, statistically analyze site use, improve our product and service offerings, and customize our site’s content, layout, and services. We may use Personally Identifiable Information to deliver information to you and to contact you regarding administrative notices. We may also use Personally Identifiable Information to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Site Terms of Use, Sales Terms and Conditions, and this Private Policy.

3. Release of Information.

3.1 We do not sell, trade, or rent your Personally Identifiable Information to others. We do provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. We and our service partners use your Personally Identifiable Information to operate our sites and to deliver their services. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this site; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service.

3.2 We will encourage our service partners to adopt and post privacy policies. However, the use of your Personally Identifiable Information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control.

3.3 Occasionally we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

3.4 We may also provide Non-Personally Identifiable Information about our customers’ sales, traffic patterns, and related site information to third party advertisers, but these statistics do not include any Personally Identifiable Information.

4. Updating and Correcting Information.

4.1 We believe you should have the ability to access and edit the Personally Identifiable Information that you have provided to us. You may change any of your Personally Identifiable Information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this site. You may also access and correct your personal information and privacy preferences by emailing us at customerservice@totaltraining.com.

Please include your name, address, and/or email address when you contact us.

4.2 We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on this site. In addition, it may be impossible to completely delete your information without some residual information because of backups.

5. User Choices on Collection and Use of Information.

5.1 We may, from time to time, send you email regarding our products and services. In addition, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally send you direct mail about products and services that we feel may be of interest to you. Only Totaling Training, Inc. (or agents working on behalf of Total Training. and under confidentiality agreements) will send you these direct mailings and only if you indicated that you do not object to these offers. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily edit your account information to no longer receive such offers and mailings.

5.2 You also have choices with respect to cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our site may not work properly in your case.

6. Security of Information.

6.1 At our site you can be assured that your Personally Identifiable Information is secure and consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our user is of utmost concern to us. Your Personally Identifiable Information is protected in several ways. Access by you to your Personally Identifiable Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Personally Identifiable Information resides on a secure server that only selected Total Training. personnel and contractors have access to via password. We encrypt your Personally Identifiable Information and thereby prevent unauthorized parties from viewing such information when it is transmitted to us.

6.2 Personal information that you provide that is not Personally Identifiable Information also resides on a secure server and is only accessible via password. Since this information is not accessible from outside Total Training.. you will not be asked to select a password in order to view or modify such information.

6.3 In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.

6.4 Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

7. Cookies.

7.1 When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer’s hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly in that case.

7.2 We may use an outside ad serving company to display banner advertisements on our site. As part of their service, they will place a separate cookie on your computer. We will not provide any third-party ad server with any of your Personally Identifiable Information or information about your purchases. We and our third party ad server will collect and use Non-Personally Identifiable Information about you, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server and whether you responded to a particular ad. Other advertisers may also place banner ads on our site in the same manner as above, but we will not disclose any Personally Identifiable Information to them.

8. Privacy Policies of Third Party Sites. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other sites accessible through our site have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. We are not responsible for the policies or practices of third parties. Additionally, other companies which place advertising on our site may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.

9. Miscellaneous Privacy Issues.

9.1 You must be at least 18 years old to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors that are under 18 years of age.

9.2 You should also be aware that when Personally Identifiable Information is voluntarily disclosed (i.e. your name, email address, etc.) in the discussion forums or other public areas on this site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages from third parties. Such activities are beyond our control and this Policy does not apply to such information. Any submissions to chat rooms or other public areas on this site are accepted with the understanding that they are accessible to all third parties. If you do not want your comments to be viewed by third parties, you are advised not to make any submissions. Ultimately, you are solely responsible for maintaining the secrecy of your password and/or account information. Please be careful and responsible whenever you’re online.

9.3 If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by email at customerservice@totaltraining.com.

Online Registration
Total Training maintains a marketing database for purposes of periodically sending notices via email or via telephone conversation to people who have elected to receive them. These notices may be new product announcements; newsletters, special event announcements, related product information or other items which Total Training believes will be of interest to participants. Additions to the list are by Opt-in only, that is, participants must have voluntarily supplied information to Total Training. The information collected and maintained is an individual’s first and last name, email address, and may also include postal address and phone number. Total Training collects information for the email list in the following ways:
Online registration through the Web site
Customer orders for products, either online or via telephone order
Tradeshow or Special Events where by individuals supplied information directly to Total Training
These methods are not all-inclusive and Total Training may at some time use other methods. In all cases, Total Training will update the opt-in database only with information voluntarily supplied by individuals. The information supplied to Total Training may be maintained on other servers not owned by Total Training, as Total Training uses outside vendors to manage the email database and email distribution.

Individuals wishing to be removed from the opt-in database may do so in the following ways:
Call Total Training at 1-800-546-9620 (outside of US dial 1-760-517-9001), Monday through Friday, 8:00am-5:00pm Pacific Time.

Use of Cookies
A cookie is a small piece of data placed on a visitor’s computer when certain portions of the site are visited. A cookie contains information that identifies individuals so that Total Training can analyze use of the site and make changes to better suit the needs of visitors. Some cookies also enable Total Training to recognize return visitors and enhance their user experience. Individuals who do not wish to receive cookies can configure their browsers to post a warning when the Web site server is sending a cookie. Visitors can then refuse cookies on a case by case basis. As an alternative, individuals can configure their browsers to refuse all cookies. Cookies are not required for use on any part of the Total Training Web site.

Forum Registration
Total Training requires visitors to register with their names and email addresses if they wish to post messages to any of Total Training’s Forums. This information aids Total Training personnel in moderating forums and keeping their content consistent with Total Training’s rules for forum usage. Total Training may also capture a visitor’s IP address for the same purpose. As described previously, email addresses collected from forum registration are posted to the email database. Users who wish to unsubscribe from the Total Training email list may follow the instructions under Online Registration in this document.

General Browsing
Navigational information about where visitors go on www.totaltraining.com is gathered by Total Training along with information about the technical efficiencies of the website and services (i.e., time to connect to our Web site, time to download pages, etc.). This information allows Total Training to see which areas of the website are most visited and enables the company to better understand visitors’ experiences while navigating through the site, and give insight to ways to improve the quality of the website by recognizing and delivering more of the features, areas and services visitors prefer. In the process of gathering navigational information, non-personally identifiable information (for example, domain type, browser version, service provider and IP address) may be collected which will provide information regarding a visitor’s use of www.totaltraining.com (such as the time of a visitor’s last visit to a page on our site).

Use of Information
Total Training does not share or otherwise distribute any information collected online by Total Training with third parties. In the future, should assets of Total Training that include the marketing database be acquired by a third party, Total Training will take steps to continue the level of privacy established with visitors when they originally provided their information to Total Training.

Questions
Questions regarding our Privacy Policy may be addressed to Total Training in the following ways:
By email message addressed to tt-webmaster@totaltraining
By telephone, dial toll-free 1-800-546-9620 (outside of US dial 1-760-517-9001, toll charges may apply)